Privacy Policy

Last updated: January 15, 2025 | Effective date: January 15, 2025

1. Introduction

BrainIQ Cognetra ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (brainiq-cognetra.com) and our blockchain data verification platform.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

Account Information: Name, email address, phone number, company name, and business address
Payment Information: Credit card details, billing address (processed securely through third-party providers)
Communication: Messages, inquiries, feedback, and support requests
Data for Verification: Data you submit for integrity verification through our platform

2.2 Information Collected Automatically

Usage Data: Pages visited, time spent, clicks, and navigation patterns
Device Information: Browser type, IP address, operating system, and device identifiers
Cookies & Tracking: Persistent identifiers to enhance user experience and analytics
Log Data: Server logs including access times, requests, and referral sources

3. How We Use Your Information

We use collected information for the following purposes:

Providing, maintaining, and improving our services
Processing transactions and sending related confirmations
Sending marketing communications (with your consent)
Responding to customer support requests
Detecting and preventing fraudulent activity
Complying with legal obligations
Analyzing usage patterns and improving user experience
Generating analytics and business insights

4. Data Protection & Security

We implement comprehensive security measures to protect your information:

Encryption: AES-256 encryption for data at rest, TLS 1.3 for data in transit
Access Controls: Role-based access, multi-factor authentication, principle of least privilege
Regular Audits: Security assessments, penetration testing, and vulnerability scanning
Compliance: ISO 27001, SOC 2 Type II, GDPR, and other regulatory standards
Data Minimization: We collect only necessary information and retain it only as long as required

                ⚠️ Important: While we employ robust security measures, no transmission over the internet is completely secure. We cannot guarantee absolute security of your information.
            

5. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information. We may disclose information only in these circumstances:

Service Providers: Third parties who assist us (hosting, payment processing, analytics)
Legal Requirements: When required by law, court order, or government request
Business Transfers: In case of merger, acquisition, or asset sale
With Your Consent: For any other disclosure, we obtain explicit permission

6. Your Rights & Choices

6.1 GDPR Rights (EU Residents)

Right to access your personal data
Right to rectify inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to lodge complaints with supervisory authorities

6.2 Exercising Your Rights

To exercise any of these rights, contact us at privacy@brainiq-cognetra.com. We will respond within 30 days.

6.3 Cookie Management

You can control cookies through browser settings. Disabling cookies may affect functionality. We provide detailed cookie information in our Cookie Policy.

6.4 Marketing Communications

Unsubscribe from marketing emails by clicking the "unsubscribe" link in any email or contacting us directly.

7. Data Retention

We retain personal data based on:

Duration of business relationship (account active)
Legal and regulatory obligations
Legitimate business purposes
Your explicit consent

You can request deletion of your data at any time, subject to legal retention requirements.

8. International Transfers

Our servers are located in Vietnam. If you access our services from outside Vietnam, your information may be transferred across borders. By using our services, you consent to such transfers. We implement standard contractual clauses and other mechanisms to protect transferred data.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If we discover we have collected data from a child, we will delete it immediately. Contact us if you believe we have inadvertently collected information from a minor.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before sharing any information.

11. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy with a new effective date. Continued use of our services constitutes acceptance of the revised policy.

12. Contact Us

For privacy-related questions or to exercise your rights, contact:

Email: privacy@brainiq-cognetra.com
Phone: +84 (28) 1234-5678
Address: Ho Chi Minh City, Vietnam
Data Protection Officer: dpo@brainiq-cognetra.com

                🔒 Data Protection Commitment: We are committed to maintaining your trust by implementing industry-leading privacy and security practices. Our blockchain verification technology itself enhances data integrity across all platforms.
            