Frequently Asked Questions

BrainIQ Cognetra is an enterprise-grade blockchain-based data integrity and verification platform. We provide real-time cryptographic validation, immutable ledger technology, and comprehensive audit trails to ensure data authenticity and prevent unauthorized modifications.

Any organization that needs to verify data authenticity and maintain compliance. This includes financial institutions, healthcare providers, government agencies, legal firms, supply chain operators, educational institutions, and enterprises across all industries.

Getting started is easy:

• Sign up for an account on our platform
• Complete your organization profile and verification
• Review API documentation and integration guides
• Begin testing with sample data in sandbox environment
• Deploy to production when ready

Yes! We offer a 30-day free trial with full platform access. You'll have 100,000 free verification transactions to explore all features and test integration with your systems.

We use industry-leading cryptographic standards:

• SHA-256 for hash generation and verification
• RSA-2048 and ECC for asymmetric encryption
• AES-256 for symmetric encryption
• TLS 1.3 for all data transmission

Our RESTful API enables seamless integration with your systems. Submit data through simple HTTP requests, receive cryptographic hashes, and verify data authenticity in real-time. We provide comprehensive documentation, SDKs for multiple languages, and webhook support for asynchronous operations.

Our platform handles 10 million+ transactions daily with sub-second verification times. Enterprise clients can scale to unlimited throughput with dedicated infrastructure. Average latency is 200-500ms for complete verification cycles.

We integrate with major enterprise platforms including SAP, Salesforce, cloud providers (AWS, Azure, Google Cloud), databases (PostgreSQL, MongoDB, MySQL), and custom applications through our flexible API.

We offer three tiers:

• Starter: 100K records/month, Email support
• Professional: 1M records/month, Priority support
• Enterprise: Unlimited records, 24/7 dedicated support

Custom pricing available for specific requirements. Contact our sales team for details.

Absolutely. For organizations with specific needs, we offer customized pricing and service agreements. Contact our enterprise team to discuss your requirements.

We'll notify you before reaching limits. You can upgrade your plan instantly, or we'll charge overage fees at standard rates. No surprises – you're always in control.

Yes! Annual billing includes a 15% discount compared to monthly pricing. Multi-year agreements offer even greater savings.

Security is our top priority. Data is encrypted at rest and in transit, stored across geographically distributed secure servers, and protected by multi-factor authentication and role-based access controls.

We maintain the following certifications:

• ISO 27001 (Information Security Management)
• SOC 2 Type II (Security and Availability)
• GDPR compliance verified
• HIPAA ready for healthcare sector
• PCI-DSS compliant for payment processing

We fully comply with GDPR and other privacy regulations. Your data is never shared with third parties, you maintain full control, and you can request deletion anytime. Our Privacy Policy details our complete data handling practices.

We guarantee 99.99% uptime for Enterprise customers with SLA-backed service credits. Professional and Starter plans include 99.9% and 99% uptime guarantees respectively.

Support availability depends on your plan:

• Starter: Email support, 24-hour response time
• Professional: Priority email and chat, 4-hour response
• Enterprise: 24/7 phone, email, and dedicated account manager

Yes! We offer comprehensive training including documentation, video tutorials, webinars, and hands-on sessions. Enterprise customers receive dedicated onboarding and training services.

We perform maintenance during scheduled windows (typically Sundays 2-4 AM UTC) with advance notice. Emergency maintenance for security issues is performed immediately with minimal disruption.